When things don’t always go to plan, having a lender who understands and is flexible is key.
“Just wanted to express my thanks for the empathy towards my client.”
How we helped
Sometimes even a straightforward case can take an unexpected turn. Josh Barrett, Associate Director showed he could be relied on to give extra care and understanding when the borrower needed it. Facing some personal problems, the borrower saw Josh going the extra mile to make sure his current loan didn’t roll onto a more expensive SVR.
Because of the borrower’s personal circumstances, both the completion and offer letter extension dates were missed, Josh worked with the product team to find a solution. Unfortunately, the valuation had also expired so Josh then worked with the underwriter who was able to sign off the loan and proceed with a desktop valuation. This allowed us to reduce not only the cost of the valuation, but also the time taken to receive the updated report.
The broker’s view
Steve George – Prosper Commercial was delighted we were able to help his client in a difficult time:
“That is tremendous news (about the release of funds) and just wanted to express my thanks to yourself, Claire Glover in Completions and Thomas Mac Donnchadha Hill in Business Development for your help on this case. Not least the empathy towards my client during a very difficult time. Looking forward to working with you on the next one which will hopefully be a smoother ride.”
The client’s view
Nick Cooper, director at Leaside Timber & Builders Merchants Ltd, the business-owner who benefited, commented:
The deal
5 bedroom holiday let
Loan amount: £322,500
Located in Bournemouth
Fixed term 5 years, interest only
Loan term 15 years
Loan to value 74%
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