Help and guidance following bereavement | Accord Mortgages
What to do After Bereavement
Finding the help you need
We're here to make sure you have all the support you need when it comes to managing the finances of the deceased.Registering the death
The first step you'll need to take is to register the death. This must be done within 5 days in England and Wales, or 8 days in Scotland.After you've registered the death, you'll be given a death certificate. We'll need to see the death certificate so we can help you manage the accounts and finances of the deceased.
Get in touch
To let us know about a death or to get help with understanding what to do next, please get in touch using one of the contact methods below.
Use our online form
You can let us know about a bereavement by using our online form.
Give us a call
If you'd like to talk with a member of our team, you can call us between 9am and 5pm, Monday to Friday.
0345 166 9229*
Write to us
Write to us at:
Bereavement Team Customer Service Centre,
Accord Mortgages,
Yorkshire House,
Yorkshire Drive,
Bradford,
BD5 8LJ
Useful contacts
HM Revenue & Customs
Visit your local Tax Office, or go to www.hmrc.gov.uk
Citizens Advice Bureau
Visit your local office, or go to www.citizensadvice.org.uk
Cruse Bereavement Care
Call 0844 477 9400*, or go to www.cruse.org.uk
General Register Office for England & Wales
Smedley Hydro, Trafalgar Road, Southport, Merseyside PR8 2HH
Tel: 0845 603 7788*, www.gro.gov.uk
General Register Office for Scotland
Ladywell House, Ladywell Road, Edinburgh EH12 7TF
Tel: 0131 334 0380*, www.nrscotland.gov.uk
Probate and Inheritance Tax helpline
Ladywell House, Ladywell Road, Edinburgh EH12 7TF
Call 0845 30 20 900* or go to www.justice.gov.uk/courts/probate
The Bereavement Register
www.thebereavementregister.org.uk
Government advice on bereavement
Glossary of terms
Administrator
A person who has Letters of Administration. It means they can manage the estate of someone who has died, if they didn't have a will.
Beneficiary
A person who inherits either:- Under the terms of a will
- By the rules of intestacy (if no will was made)
Certificate of confirmation
The Scottish version of a Grant of Probate or Letters of Administration.
Death Certificate
The legal record of someone's death.
Executor
A person named in a will, who can manage the estate of someone who has died. They can also apply for a Grant of Probate.
Grant of Probate
It's a formal document given by the Probate Registry. It confirms the executor's authority to manage the estate of the person who has died.
Grant of Representation
This is a general term which includes Grant of Probate, Letters of Administration or Certificate of Confirmation.
Informant
The person who tells YBS that someone has died but doesn't have the legal documents or authorisation to manage their estate yet.
Land Registry
The Land Registry is a government department. They're responsible for maintaining a database which shows who owns land and property in England and Wales.
In Scotland it's known as Registers of Scotland. In Northern Ireland, it's known as Land Registers of Northern Ireland.
Letters of Administration
A formal document you need if someone dies without a will. It lets someone manage the estate of the person who has died.
Personal Representative(s)
A person who's allowed to apply for a Grant of Representation and manage the estate of someone who has died.