After you've logged in, you can set up a username using the menu option on the right under 'My details' - this can be used in place of your Customer Number when you login in the future (although both are valid to use for logging in).

To improve your online security, we'll ask you to enter some memorable security questions the next time you login.
 

I've forgotten my username/I don't have a customer number

If you’ve lost or forgotten your customer number or can’t remember the username you created, you can call our Online Support helpline on 0333 414 1105 and they will be able to help.

Your identity will need to be verified so it would be a good idea to have your account number to hand when you call.
 

I've forgotten my password

If you want to login but can’t remember your password, you need to click the 'forgotten your password' link on the Login page. You'll then be able to reset your password by providing your customer number or username, your date of birth and then completing our security checks.

I can’t log in to my online account

If you know your login details but are still having problems, there are a few things you could try.

First, use this link to log in on our website. Bookmarked, favourited and saved links can cause problems.

If that does not work, you could:

• use a different browser or a private browsing window
• clear your browser’s cookies and cache
• open our website on a different device.

Still having trouble? Call our Online Support helpline on 0333 414 1105.