ONLINE APPLICATION IDENTITY CHECKS
Learn how we safely check your identity when you open a savings account online.
Checking your identity
We need to check your identity to make sure it's really you and keep your money safe. A lot of customers prefer to apply on their mobile as it's easier for them to take pictures of their ID and documents.
Here's what we'll ask you to do during the application process.
Step 1. Take a selfie
This is so we can check that your selfie matches your ID.
Step 2. Take a picture of your photo ID
So we can check it matches your selfie.
Step 3. Take a picture of your proof of address
Or you can upload one instead. This is so we can match it to your application.
Types of ID and documents we accept
You only need 1 of the following photo ID.
Signed UK or Foreign Passport.
EU or UK Full or Provisional Driving Licence.
Biometric Residence Permit issued by Home Office to foreign national from 30/6/2021.
Foreign National Identity Card.
If we ask for it, you only need 1 of the following documents (paper or digital).
UK utility bill from the last 3 months (not a mobile phone bill).
Council tax bill from the last 12 months.
UK bank, building society or credit card statement from the last 3 months.
Letter from HMRC including tax credit or statement (not P45 or P60) from the last 12 months.
Letter from Department for Work and Pensions (DWP), Pension Service, Job Centre Plus, government or local authority showing evidence of entitlement to benefits issued in the last 12 months.
Signed full or provisional UK/EU driving licence (you can use this for proof of address or ID, but not both).
We usually ask for one of these if you've recently moved or you're not registered on the electoral roll.
If you do not have these types of photo ID or documents
You cannot apply for an account online if you do not have these types of photo ID or documents. If you have other types of ID and documents (pdf) you can open a different account in a branch or agency, or by post.
If you do not want to share your photo ID or documents online
You cannot apply for an account online without sharing your photo ID or documents during the online application. But you can open a different account in a branch or agency, or by post.
We use Mitek to check your identity
Who is Mitek?
They are a secure and reputable company that we use to check your ID.
You can learn more about them on the Mitek website.
Is Mitek safe?
Absolutely. In fact, a lot of banks use Mitek too. They encrypt your data to keep it safe and protected.
Does Mitek save my data?
Mitek delete your data as soon as you've completed your application. Mitek's privacy policy tells you more about how they handle your data.
Need any help?
Each step includes helpful tips along the way. If you get stuck, you can use our chatbot or call us.
Need more help?
An overview of security measures we take to protect you.
Calls to 03 numbers are charged at the same rate as 01 or 02 numbers from all phones.