YOUR PRIVACY
Introduction
Our privacy notices for children and young people
EU Representative
Avenue Louise 235
1050 Bruxelles
Belgium
Personal information we collect from you
- apply for our products or services in branch, online or on the phone
- update your information online, in branch or over the phone (such as when you change your address)
- visit us in branch
- speak to us on the phone
- visit our website, use our online web chat services and any digital or mobile app we may offer now or in the future
- send us letters, emails or other documents
- Identity details which includes your full name, title, date of birth, age, unique personal identifier and account number
- Contact details which includes your home address, email address and phone number
- Personal information about your family which includes your marital status, next of kin, dependents and emergency contact details
- Financial data which includes your bank account number, credit/debit card number, earnings, income, expenditure, spending habits, transaction history, tax reference number and source of funds
- Profile data about you which includes your sex, occupation, employment status, citizenship status, residential status, property details, occupancy status and insurance information
- Identification documents which includes your driving licence, passport, National Insurance number and other national identifiers
- How you interact with us which includes call recordings, photographs, video recordings or any other form of communication
- Technical data which includes internet protocol (IP) address, location data, operating system, time zone etc.
- Health data which includes any physical disability, mental disability or any medical condition
- Criminal data which includes information about criminal convictions and offences, allegations (proven or unproven) and investigations, penalties and restrictions, County Courts Judgements and insolvency details as well as information relating to the absence of convictions
- Sensitive data: Information about your race or national or ethnic origin, religion or beliefs, sexual orientation and political affiliations
Personal information we collect from others
- business partners
- suppliers
- sub-contractors
- advertisers
- referrers
- Fraud prevention agencies such as CIFAS and National Hunter. You can learn more about how your personal information is used here https://www.cifas.org.uk/fpn or https://nhunter.co.uk/privacy-policy
- Credit Reference Agencies (CRAs) are used to perform credit, identity and fraud prevention checks against public (electoral register) and shared credit information (You can learn more about how your personal information is used here: Credit Reference Agency Information Notice (CRAIN) | Equifax UK)
- Public sources (such as the electoral register, Companies House).
- a joint applicant on an account you hold or are applying for
- a trustee on an account
- a parent
- a guardian
- a nominated representative
- acting under a Power of Attorney or similar authority
- a mortgage broker or mortgage intermediary (such as Accord Mortgages) who is acting on your behalf
How we use your personal information
Purpose/Activity | Types of Personal Information | Legal Basis for processing your information |
---|---|---|
Processing your application for a product or service with us |
| Necessary for the performance of a contract |
Managing and administering your account with us |
| Necessary for the performance of a contract |
To manage your membership with YBS and keep in touch with you |
| Legal obligation |
Sending you communication to service your account, products or services |
| Our legitimate interest |
Competitions, gifts and rewards, prize draws, interactive features and sending birthday greetingss |
| Consent |
To manage your attendance and participation in events and promotional activities |
| Consent |
To manage queries and complaints raised by you |
| Our legitimate interest |
Testing our systems and processes |
| Our legitimate interest |
Sharing relevant marketing about products and services |
| Consent provided by the individual |
Meeting our legal and regulatory obligations |
| Legal obligations |
Auditing and assuring our processes, products and services |
| Our legitimate interest |
Capturing CCTV images and recording in our branches and offices for safety and security |
| Our legitimate interest |
Conducting market research and surveys to understand your experience and interactions with YBS |
| Our legitimate interest |
Preventing and investigating fraud |
| Our legitimate interest |
My Voice Community |
| Consent provided by the individual |
To develop and improve our processes, systems and policies |
| Our legitimate interest |
Legal activities and advice |
| Our legitimate interest |
Collecting IP address when using our web site to detect suspicious activities |
| Our legitimate interest |
Developing our business and understanding how we're performing as a Building Society |
| Our legitimate interest |
Manage your appointment bookings |
| Necessary for the performance of a contract |
Managing Power of Attorney process |
| Necessary for the performance of a contract |
Supporting you through the arrears and debt collection processes |
| Our legitimate interest |
Join YBS Charitable Foundation |
| Consent provided by the individual |
Processing Secure Funding Activity access to Third Parties |
| Our legitimate interests |
YBS Securitisation process |
| Our legitimate interest |
Whistleblowing Processing |
| Legal obligation |
Purpose/Activity | Special Category of Personal Data collected | Legal Basis | Additional Legal Basis |
---|---|---|---|
Preventing and investigating fraud |
| Legal Obligation | Substantial Public Interest (Preventing fraud) |
Managing Anti-money Laundering requirements |
| Legal obligation | Substantial Public Interest (Suspicion of terrorist financing or money laundering) |
To assess and accommodate our service to meet vulnerable customer needs |
| Consent provided by the individual | Explicit consent |
My Voice Community |
| Consent provided by the individual | Explicit consent |
Sharing your personal information
Transfer of your personal information outside the United Kingdom
Retaining your personal information
Profiling
Automated decision making
Your Data Subject Rights and how to exercise them
Your rights:
Data Subject Request, Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire, BD5 8LJ