Get in Touch
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Need more help?
We want you to be able to access all our products and services quickly and easily, regardless of your circumstances.
If you need some extra support or you'd like us to do something different when we communicate with you, please reach out.
For example, you may want us to contact you in a specific way or talk louder when we speak to you.
Email us
Please complete our form if you have a general question about our products and services
Still looking for help?
Try entering a query in the Search our website and FAQs box at the top of the page.
If you cannot find the answer in our please use our contact form to send us your query.
Important information
Secure messaging
Log-in to send a secure message
1. Log in to your account
Online Services users can send us a secure message simply by logging into their account.
Not registered?
If you are not registered for Online Services please ring us on 0345 850 4041* to discuss your account; alternatively you can register online to use our Online Services.
2. Write message
On the Contact Us menu, under 'Message centre, select 'Write New'.
As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.
3. Email notification
You also have the option to receive an email notification to tell you when we've replied to your secure message.
The reply is available to view the next time you log in.