What's on this page?
The Mortgage Charter is a set of standards to help with rising mortgage costs
Lenders like us, the Financial Conduct Authority and the government have worked together to support you in paying your mortgage.
If you’re affected by higher mortgage repayment costs, these standards will help make sure you are treated fairly and get extra support.
We’re proud to give the support agreed by the Charter. We're giving this support to all our mortgage customers.
How the Charter can help
Coming to the end of your current deal
Switching your deal
What if rates fall after I've chosen my deal?
If the term, mortgage type and any fees and incentives are the same, you can choose a lower like-for-like deal. In fact, you can change as many times as you like until 2 weeks before your new deal begins.
You can find the existing product range applicable to your mortgage by logging in to your mortgage account.
Here's an example of a change you could make:
- Your chosen deal: 2 year Fixed at 75% LTV with £995 fee at 6.99%.
- Is replaced with: 2 year Fixed at 75% LTV with £995 fee at 6.49%.
Your mortgage options
Swapping to interest only
You can change your mortgage to interest only for six months. Interest only is a repayment method where you make regular payments towards the interest on your mortgage. It reduces your payments as you’re not repaying the capital of the mortgage.
You can swap to interest only by using our interest only form.
Extending your mortgage term
You could extend the term of your mortgage to reduce your monthly payments. You can also switch back to your original term within the first six months. Extending the term of your mortgage means you would pay it off over a longer time. This will lower your monthly payments but increase the total interest you pay.
To extend the term of your mortgage, call us 0345 166 9301
9am - 5pm Monday - Friday
9am - 1pm Saturday
Worried about rising mortgage rates or falling behind on your payments?
Call us
- You can speak openly with us about your financial situation.
- The conversation won't have any impact on your credit score.
- If you can’t pay your mortgage you may feel you are at risk of losing your home. No home will be repossessed without consent within 12 months from the first missed payment.
Message us
If you would rather contact us via secure message, you can log into your account and get in touch. All the same protections we offer over the phone are in place via our messaging platform.
Important information about the impact of switching to temporary interest only
- Your mortgage will automatically switch back to a repayment mortgage once the agreed six-month period has ended. At this time, your mortgage payments will be recalculated and assuming there are no other changes, your payments will increase.
- There is no guarantee that interest rates will be lower, or the housing or financial markets will have significantly improved, and you could end up in a worse position than you are in now.
- You will continue to be charged interest on your outstanding loan. Without capital repayments reducing your mortgage balance, you will pay more interest and increase the total overall cost.
- Where you have the means to maintain your repayment mortgage payment and reduce the capital element, you should seriously consider doing so.
- We cannot guarantee any further extension on an interest only basis past the agreed extension period, even if your position has deteriorated.
- You must continue to maintain your agreed monthly mortgage payments and any missed payment could affect the arrangement which has been agreed.
- If you are experiencing any financial difficulty, there may be more suitable options available. Please contact us to discuss.