How can we help you?
Helpful equipment
Every YBS branch has a customer care. It includes:
Magnifying glasses
Pens with soft firm grips
A signature guide
Bar magnifiers
Alternative correspondence
We can send correspondence (such as letters) in alternative formats. For example, braille, large print and audio.
Branch set up
We regularly review the design and layout of our branches. We aim to make all branches wheelchair accessible. We can also offer you:
a private room
somewhere to sit
a hearing loop
longer appointments.
Interpreters
We work with British Sign language (BSL) interpreters, lipspeakers, speech-to-text reporters and deaf-blind interpreters. They can be booked for any working day.
Contact us in a way that suits you
Call us
Our Customer Support team are here to help you. Find the number your need and call us.
Message us
If you manage your account online, you can log in to your account and send us a secure message.
Visit us
Find your nearest branch to get in person support from our staff.